Frequently Asked Questions

How do I place an order?

You have the ability to place an online order here in our Ecommerce Store by shopping on our “Products” pages. If you are ordering in large quantities, have specific shipping requests, utilize a purchasing system, or would like assistance from support in placing your order fill out the short form at Contact Us or call 1.503.245.0459 to speak to a customer service representative.

What are your business hours?

8am-5pm, Monday- Friday, Pacific Standard Time.

What are the minimum order quantities?

Those numbers are delineated by product on the ecommerce site. You can fill out the form at Contact Us or call 1.503.245.0459 for more information.

I would like to have a conversation with a product specialist, how do I make contact?

The best way is to fill out the online form at Contact Us  and we will route your request to the individual who can best answer your questions or you can email sales@tricolbiomedical.comcreate new email.

Where is the product shipped from?

We ship domestically out of our distribution center in Melvindale, MI.

Can individuals with a shellfish allergy have an adverse reaction to the use of Tricol’s chitosan-based products?

There have been no known or suspected allergic reactions as a result of using HemCon products since we began distributing in 2002. Over one million of our dressings have been used all over the world with no adverse effects reported. In a study conducted on 221 individuals, no subjects demonstrated any dermal sensitivity when tested against our chitosan material.